Privacy policy

Cookie Information
According to the law on electronic information, visitors to a website for privacy purposes should be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. It is possible to configure your browser to automatically deny cookies. More information can be found on the Post and Telecom Agency's website.

Personal Data
By shopping at Waltrix, you accept our data protection policy and our processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without a legal basis.
Waltrix is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to customize marketing to your individual needs.
The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data?
Personal data is any information that can be directly or indirectly related to a physical person.

10.2 What data do we store?
To manage your order and answer questions related to your order (customer service), we store your first name and last name, address, telephone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation such as the Accounting Act.

10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings take place with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and telephone number. If you choose to pay by invoice, your social security number is also saved by the payment provider. The information is stored to complete the purchase and protect the parties against fraud.
The payment providers (payment services) we use are: Klarna & PayPal.

10.4.2 Shipping company
To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we collaborate with are: Postnord.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for newsletter dispatch.

10.5 Right to access
You have the right to obtain a copy of all information we have about you. The extract is delivered electronically in a readable format.

10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 Right to be forgotten
You can at any time request that the information about you be deleted. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (such as the Accounting Act).

10.8 Data Protection Officer
Waltrix is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.
We use a Swedish platform, Shopify, operated by Shopify AB with registered office in Stockholm.